PhytoTechnology Laboratories manufactures and distributes products to the plant tissue culture, plant biotechnology, and plant science markets. Their products are used to mass propagate plants on sterile culture media in laboratory settings. They also supply products for the genetic improvement of plants through gene transformation research. Manufacturing, product development, administration and distribution of products are all performed at the PhytoTechnology Laboratories' new 18,000 square foot facility in Lenexa, Kansas, a suburb of the Kansas City metro area. This central US location provides direct access to most major markets around the world.Product WarrantiesPhytoTechnology Laboratories warrants that its products perform as described in PhytoTechnology Laboratories' literature. The purchaser must determine the suitability of the products for his/her particular use. Should any product fail for reasons other than through misuse, at PhytoTechnology Laboratories' option, PhytoTechnology Laboratories will replace the product free of charge or refund the purchase price. This warranty is exclusive, and PhytoTechnology Laboratories makes no other warranty, expressed or implied, including any implied warranty of merchantability of fitness for any particular purpose. PhytoTechnology Laboratories shall not be liable for any incidental, consequential, or contingent damages. Product Returns & Refund PolicyOur Customer Service Department is available to assist you should a problem arise. Please inspect your packages upon receipt and notify us immediately of any damage that may have occurred with your order. Prior to returning any product, our Customer Service Department should be contacted to obtain authorization and proper shipping procedures. Any product returned without preauthorization and proper documentation may be discarded without refund. In instances where products have been ordered in error PhytoTechnology Laboratories will do its best to accommodate your request to return products. However, to maintain the quality of our products, certain products may not be accepted for return. Sterile products, hazardous products, and products which require refrigerated or freezer storage may not be returned. There will be a 15% restocking fee applied to the return of any product. Returns must be made within 30 days of purchase. Use of Our ProductsAll products available from PhytoTechnology Laboratories are intended for laboratory, experimental, or further manufacturing use only, unless otherwise expressly specified in the catalogue, label, or other accompanying documentation for the products. Products from PhytoTechnology Laboratories are NOT to be used for pesticidal applications. Government regulations require us to use "Due Diligence" in screening all orders and to refuse to ship any order where improper use is indicated or suspected. Products offered by PhytoTechnology Laboratories are intended to be used by qualified professionals who should be familiar with their potential hazards and trained in good laboratory practices. Information pertaining to the potential hazards of our products is provided on our labels and in our Material Safety Data Sheets (MSDS). Material Safety Data Sheets will be provided, as required by OSHA's Hazard Communication Standard, for products that are hazardous. The absence of a warning must not be interpreted as an indication of safety. The safe use of each product must be determined by the end user. Product Stability During ShippingProducts labeled for storage at room temperature are shipped via ground. Products stored at 2-6° C are normally shipped via two-day express service while products stored at -20-0° C are typically shipped by overnight express service. While refrigerator or freezer storage is recommended for the long-term stability of the product, one- and two-day air delivery at ambient temperatures will not detrimentally affect the product's quality or shelf-life of the product(s). Shipping methods other that those recommended can be accommodated at our customers' requests. However, PhytoTechnology Laboratories will NOT be held responsible for any deterioration of product quality due to extended exposure to temperatures higher than those recommended. International DistributorsPhytoTechnology Laboratories has distributors in over 25 countries. To find a distributor near you please contact us by fax (1-913-341-5442) or email us at sales@phytotechlab.com